Yesterday I was waiting in line at the bank as they had changed their system in the last five months so those in the que needed to have numbered tickets. Summer is also a time with a lot of ex-pats and visitors to countries who may have no idea of the way things are done or changes and indeed a new system could create several communication issues…
I happened to ask a question and one of the few employees (think cut-backs and vacation time so it was the so-called “skeleton crew”) and she had directed me to an odd looking stand with a digital button to receive a number for the que. There were primarily older people over 70 years, one whom I’ll call “Gus” and one mid-lifer (45-50 years) who sat down after me, started listening to music singing to himself whom I’ll call “Dick”. What came to unfold was another case of personality traits up against digital – access literacy.
Gus was talking to me about the cuts in his social security and his disappointment with the current leadership and how he doesn’t see for the last three years any improvements. In fact, on a functional societal level it’s been the worst ever and the damage has been done for years to come despite these articles about Greece getting out of debt (well financially banks have gained and all Greek tax payers have been squeezed like no one can imagine since WWII!) a good one by Ms. Stamouli for the Wall Street Journal (link WSJ). Gus it turns out had not gotten a number for the que, so when the number changed Dick sprang up and in essence cut, even though he clearly saw the people waiting before him.
Gus: “Sir, sorry but it’s my turn in line” (Dick first ignored him, looking at the bank teller).
Dick: “Well this is my number”
This is where I had enough and said to Dick “please don’t tell me you didn’t see the people waiting here in front of you AND you see it’s obvious the man is older and likely didn’t know he had to get a ticket?” (no response just looking at us and the teller).
At this point, the teller was going to allow the older man to go in front, but Dick (true to his name) didn’t budge, so Gus just said “it’s ok…it’s obvious to me this man doesn’t have courtesy”. I got up gave Gus my ticket and got another one glaring at Dick. You guessed it, we waited until Dick was done, as I said to Gus loudly for Dick and others to hear “You see if you’re dealing the ‘me-first’ people there is no point in talking sense to them…” Gus agreed as did a woman next to me and of course we continued pleasantly to talk about a group, maybe even a newer generation of people who are oblivious to their surroundings most of the time including to those with special needs or elders, pregnant women, etc. there is such a need of mindfulness training!
Personality traits like narcissism, digital literacy, corporate and human communication….hmm….don’t even get me started about the tailgating and “me first” attitude on the roads!